Data Protection Guaranteed

Pkok93 Privacy Policy — How We Keep Your Data Safe

Your trust is our greatest asset. Read this Privacy Policy for full details on what data is collected, why, and how securely it is stored.

1Introduction & Scope

Last Updated: January 2026

Pkok93 (referred to here as "we", "us", or "the platform") is one of Bangladesh's most trusted online gaming platforms. We believe protecting your personal data is a fundamental right — not just a legal obligation. This Privacy Policy clearly explains what information we collect, why we collect it, how we use it, and how securely it is stored.

This Privacy Policy applies to pkok93's website, mobile app, and all our digital services. By accessing the platform or creating an account, you agree to this policy. We recommend reading the full document carefully before you get started.

Our Privacy Policy is built in accordance with international data protection standards — in particular the principles of the GDPR (General Data Protection Regulation). This policy is published for users in Bangladesh, but in the event of any dispute, the English version shall be considered final.

Important: pkok93 never sells your personal data to third parties. Every purpose for which your data is used is transparently stated in this policy.

2What Information Is Collected

Pkok93 collects data in two main ways — directly from you and automatically through your usage of the platform.

Information Provided Directly

  • Full name, date of birth, gender
  • Email Address & Mobile Number
  • Residential address and country
  • Payment method details (Mobile Banking, Nagad, Rocket — number only, not full financial details)
  • KYC Documents — copy of your National ID, passport, or driving licence
  • Selfie or live photo for identity verification

Automatically Collected Information

Type of Information Example Purpose
Device Information Model, OS, browser Ensuring Compliance
IP Address Network IP Security & Location Verification
Session Logs Login time, activity Fraud Prevention
Cookie Data Preferences, session token Experience Enhancement
Gaming History Bets, wins/losses Responsible Gaming Monitoring

Note: We never collect your bank PIN, password, or full payment card number.

3Purpose of Data Collection

Information collected from you is used only for specific, lawful purposes. Each purpose is clearly outlined below.

  • Account Registration & Management — for creating your account, logging in, and managing your profile.
  • Identity Verification (KYC) — to verify age and identity in compliance with international regulations.
  • Payment Processing — for securely completing deposits and withdrawals.
  • Customer Support — for fast resolution of your complaints and queries.
  • Responsible Gaming — to identify addiction risks and provide timely support.
  • Fraud & Money Laundering Prevention — to maintain a safe platform.
  • Marketing & Promotions — relevant offers sent only with your consent.
  • Platform Improvement — to make the user experience smoother and more enjoyable.

Before using your data for any new purpose, we will either obtain your consent separately or update this Privacy Policy accordingly.

4Sharing Information with Third Parties

Pkok93 never sells your data. However, it may be shared in a limited capacity with trusted partners for specific purposes.

When and With Whom Data Is Shared

  • Payment Providers: Minimum necessary data shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
  • KYC Verification Service: With authorized third-party verification providers to confirm your identity.
  • Law Enforcement Authorities: Where required by legal obligation or court order.
  • Analytics Services: Anonymized data is used to evaluate platform performance.

Assurance: All our partners are bound by NDA (Non-Disclosure Agreement) and are not permitted to use your data for their own purposes.

5Cookies & Tracking

Pkok93's website and app use cookies and similar technologies to make your browsing experience smoother and more personalised.

Types of Cookies

Types of Cookies Function Can Be Disabled?
Essential Cookies Login session, security No (Required)
Functional Cookies Language preferences, settings Yes
Analytics Cookies Visitor Statistics Yes
Marketing Cookies Relevant Advertising Yes

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to not function properly.

6Data Protection Methods

Pkok93 follows the highest industry standards to protect your data — with security measures in place at both the technical and organisational level.

  • 256-Bit SSL Encryption: All data transmissions are secured with banking-grade encryption.
  • Secure Servers: Data is stored in ISO-certified data centers with 24/7 monitoring.
  • Access Controls: Only authorized personnel may access personal data, and only for specific purposes.
  • Regular Audits: Independent cybersecurity experts conduct regular system audits.
  • Two-Factor Authentication (2FA): Two-factor authentication to keep your account secure.
  • Penetration Testing: Annual security audits are conducted to identify potential vulnerabilities.

Please note: No system is 100% impenetrable. Keep your password strong and never share it with anyone. If you notice any suspicious activity, contact us right away.

7Data Retention Period

Pkok93 does not store your data indefinitely. A defined retention period is set for each category of information.

Type of Information Retention Period Reason
Account Information 5 years after account closure Legal Obligations
KYC Documents 5 years after verification AML Policy
Financial Transactions 7 years Anti-Money Laundering Law
Gaming Log 3 years Dispute Resolution
Marketing Data Until consent is withdrawn Marketing
Cookie Data Session or up to 2 years User Experience

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be identified.

8Your Rights

You have full rights over your personal data. pkok93 respects those rights and responds to any request within 30 days.

Right to Access — the right to know what personal data we hold about you.
Right to Rectification — Request correction of any inaccurate information we hold about you.
Right to Erasure — Request deletion of your personal data under certain conditions.
Right to Restrict Processing — the right to request that we limit how your data is used in certain circumstances.
Right to Data Portability — the right to receive your data in a machine-readable format.
Right to Object — to the use of your data for marketing or profiling purposes.

How to Exercise Your Rights

To exercise any of your rights, contact our support team. We will respond within 30 days of verifying your identity. For complex cases, this may be extended by a further 60 days — you will be informed in advance.

Please note: Certain data may not be erasable due to legal obligations — such as financial transaction records. In such cases, we will provide a detailed explanation.

9Children's Privacy

Pkok93 is an adults-only platform. No one under the age of 18 is permitted to use our services. We do not knowingly collect personal information from minors.

  • Date of birth verification is mandatory at the time of registration.
  • Age verification is carried out as part of the KYC process.
  • If an underage user is detected, their account will be suspended immediately.
  • Parents can report any suspicious activity to our support team.

A note for parents: If you believe your child is using our platform, please contact our support team immediately. We will take prompt action.

10Changes & Contact

Pkok93 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in advance via email or through the platform.

Contact Channels

Our dedicated privacy team is always ready to handle any privacy-related complaints or requests. Every request is taken seriously.

Last Effective Date: 1 January 2026. Any subsequent changes will be published on this page and will take effect from the date of publication.

6 Pillars of Your Data Protection

From technology to human care — your privacy is protected at every level.

SSL Encryption

All your data transmissions are protected with 256-bit SSL encryption — the same level of security used by banking systems.

Learn More

KYC Verification

Our rigorous identity verification process ensures that only genuine, adult users are able to access the platform.

Register

No Sale of Data

We never sell your data to third parties. Every purpose for which your information is used is transparently stated in this policy.

View Terms & Conditions

International Standards

Our Privacy Policy is built in line with GDPR standards. Your data is handled according to international best practices.

About Us

Your Control

View, correct, delete, or export your data — it's all in your hands. All requests are responded to within 30 days.

View FAQ

24/7 Support

Our Bengali-speaking support team is available around the clock for any privacy-related questions. Average response time is just 2 minutes.

Get Help

Frequently Asked Questions About Privacy

Absolutely not. pkok93 never sells your personal data to any third party. Limited information may be shared with specific partners solely for payment processing or legal compliance — and they are all bound by contract.

Yes, you can request deletion of your data. However, information we are legally required to retain — such as financial transaction records or KYC documents — cannot be deleted before the mandated period. Contact our support team for more details.

We never store your full payment details or PIN. Payment transactions are processed directly through the relevant payment gateway, and all communication is secured with 256-bit SSL encryption.

Yes. You can opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by reaching out via Live Chat. Please note that essential account-related notifications cannot be turned off.

Before any significant changes, we will send a notification to your registered email. You can also check the "Last Updated" date at the top of this page to stay informed. Continued use of the platform will be considered acceptance of the revised policy.

Play Safe, Win with Confidence

Your privacy is fully protected. Join pkok93 today and enjoy gaming with complete peace of mind.

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